Shipping policy

The DE LOZEY website, accessible at www.delozey.com (hereinafter the "Site"), is an online sales website published by the company CHAMPAGNE DANIEL CHEURLIN ET FILS (hereinafter "CDCF" or the "Seller"), a Simplified Joint Stock Company with a capital of 320,000 euros, whose registered office is located at 72 Grande Rue, 10110 CELLES SUR OURCE, registered with the Trade and Companies Register under number 318 434 479 RCS TROYES. Phone: 03.25.38.51.34.

This Shipping Policy specifies the respective rights and obligations of CDCF and its Buyers (as defined below), in the context of online sales by CDCF on the Champagnes, Wines, and Spirits website (hereinafter the "Products"), in accordance with the terms and pricing conditions indicated on the Site.

The offers on the Site are strictly reserved for private customers, it being specified that this clientele refers to any natural or legal person of the minimum required age according to the applicable regulations, contracting only for their own needs and not for commercial resale purposes (hereinafter referred to as the "Buyer"), and whose delivery and billing address is in metropolitan France, Corsica, or Monaco. It is the responsibility of the Buyer to arrange for the delivery of the products purchased to a location outside the covered area, ensure compliance with the import regulations of the delivery location, and pay any taxes and other costs due.

DELIVERY TIMES.

The Products are delivered to the address indicated in the order by the Buyer, who remains responsible for the quality and accuracy of the information provided.

The delivery times, starting from the order confirmation, are as follows:

• Standard delivery: from two (2) to four (4) business days.
• Express delivery: the next day between 2:00 PM and 5:00 PM for orders placed before 12:00 PM from Monday to Thursday. No deliveries are made on Saturdays, Sundays, and public holidays.
• Delivery with a choice of date by the Buyer: starting from 5 business days. Please note that this mode of delivery is the only one applicable to personalized Products.

For orders destined for Corsica, an additional 24 hours should be allowed for express delivery and an additional 48 hours for standard delivery.

When the order is shipped, the Buyer receives a link from the carrier allowing them to track the delivery. CDCF invites the Buyer to report any delivery delay exceeding three (3) days from the delivery date indicated when the order was confirmed, in order to allow CDCF to initiate an investigation with the carrier. In any case, CDCF will inform the Buyer of the results of the investigation without depriving the Buyer of their right to cancel the order, by registered letter with acknowledgment of receipt, after having enjoined CDCF to deliver the Products within a reasonable additional period by registered letter with return receipt. In this case, CDCF will refund the Buyer any sum paid within a maximum of fourteen (14) days from the date on which the sale was terminated.

By express agreement, a case of force majeure - as defined by French Court of Cassation case law - preventing delivery cannot be attributed to CDCF. CDCF will inform the Buyer in a timely manner of any occurrence of force majeure events and circumstances.

CARRIER

CDCF remains entirely free to choose the carrier. CDCF bears all risks associated with transportation up to delivery, i.e., until the physical delivery of the Product(s) ordered to the Buyer or its representative who accepts it. The Buyer must then check the order upon receipt in the presence of the carrier and, if necessary, notify in writing on the transport voucher or bill of lading, the reservations observed according to the procedure below.

The Buyer must refuse delivery if the package is damaged or missing. In case of damage, the Buyer must make precise and detailed written reservations on the carrier's transport voucher or bill of lading in the presence of the carrier or its employee (it is specified that reservations such as "subject to unpacking check" have no value). The Buyer must then send the carrier a registered letter with acknowledgment of receipt including the reservations within three calendar days following the delivery. Merchandise accepted without reservation by the Buyer at the time of delivery and/or in the absence of a letter to the carrier within three calendar days is deemed to have arrived in good condition and complete.

For any questions or delivery difficulties, the Buyer is invited to contact CDCF via the contact page contact@delozey.com or at 03.25.38.51.34 (toll-free number from a landline).

Delivery charges are waived for orders over 160€. For orders less than 160€, delivery charges amount to 9.90€.

INVOICE

The invoice is sent with the shipping email and will not be included in the package.

EXCEPTIONAL CIRCUMSTANCES

Due to current events, we have adapted our delivery methods to a contactless version that is only possible at the entrance to your building or house, and the delivery time may be adjusted depending on the circumstances. However, each order will receive the utmost attention. Deliveries other than express will be free of charge for orders over 160€.

Delivery is made at the recipient's doorstep. The driver notifies before arrival, then places the packages on the ground while maintaining a minimum distance of one meter.

There is no exchange of documents between the driver and the recipient; signing is done by the driver on the PDA on behalf of the recipient. In this regard, the driver may request the recipient's last 4 digits of the landline or mobile phone number. Otherwise, a photo of the package in place will be taken by the driver.

In case of reservations (breakage, missing items, etc.), these must be reported immediately after delivery.

Our Customer Service is at your disposal to answer all your questions via chat on our website www.delozey.com or at 03.25.38.51.34 (toll-free number from a landline) or by email at contact@delozey.com