Refund policy

The DE LOZEY website accessible at www.delozey.com (hereinafter the "Site") is an online sales website published by the company CHAMPAGNE DANIEL CHEURLIN ET FILS (hereinafter "CDCF" or the "Seller"), a Simplified Joint Stock Company with a capital of 320,000 euros, whose registered office is located at 72 Grande Rue, 10110 CELLES SUR OURCE, registered with the Trade and Companies Register under number 318 434 479 RCS TROYES. Tel: 03.25.38.51.34.

This Refund Policy specifies the respective rights and obligations of CDCF and its Buyers (as defined in the General Sales Conditions), in the context of online sales by CDCF on the Champagne, Wines, and Spirits website (hereinafter the "Products"), in accordance with the pricing terms and conditions indicated on the Site.

REFUND.

In accordance with articles L221-18 and following of the Consumer Code, every consumer has a period of fourteen (14) calendar days, from the receipt of the Products, to proceed with the total or partial return of the order. When the fourteen (14) day period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day. The Buyer informs CDCF of their decision to withdraw by sending the withdrawal form attached to the order confirmation email, or any other clear statement expressing their intention to withdraw.

The Buyer undertakes to return the Products, no later than fourteen (14) days after communicating their decision to withdraw, to the following address: CHAMPAGNE DANIEL CHEURLIN ET FILS, 72 Grande Rue, 10110 CELLES SUR OURCE.

The Buyer must return the Products in their original condition and packaging with the duly completed withdrawal form, a copy of the invoice, and the accompanying document if applicable. Any damaged Product will not be accepted for return, exchange, or refund.

This right of return is exercised without penalty or charges, except for the return costs which are the responsibility of the Buyer. In case of exercising the right of return, CDCF undertakes to refund the Buyer for all sums paid, including delivery costs, no later than fourteen (14) days from the date CDCF is informed of the Buyer's decision to withdraw, subject to the proper receipt of the Products by CDCF. The refund will be made using the same payment method used by the Buyer for the order.

In the event of the return of the entire order, CDCF will refund the delivery costs associated with that order. In the case of a partial return of the order, CDCF will not refund the delivery costs associated with that order.

The right of withdrawal cannot give rise to the payment of any indemnity or penalty whatsoever.

COMPLAINTS AND WARRANTIES.

CDCF is liable for non-compliance defects of the Products delivered in relation to the order under the conditions of articles L. 217-4 and following of the Consumer Code and for hidden defects of the Products sold under the conditions of articles 1641 and following of the Civil Code.

For any complaint, CDCF invites the Buyer to contact them by email at contact@delozey.com or by phone at 03.25.38.51.34 (free call from a landline). Any complaint regarding a defect in the Products delivered, inaccuracies in quantities, or incorrect references in relation to the order confirmation by CDCF, must be made to CDCF by registered letter with acknowledgment of receipt within 72 hours of receiving the Products, without neglecting, if necessary, and in accordance with article 6-2 of the GTC, the recourse against the carrier. The Buyer has a period of five (5) calendar days from the delivery of the Products to return non-compliant Products to CDCF. Any non-compliant Product must be returned in its original packaging, accompanied by a copy of the invoice and any other documents provided if applicable.

In the absence of possible repair or replacement, CDCF will then offer the Buyer either the cancellation of the order and the refund of the sums paid - except for minor non-compliance - or the retention of the Products and a partial refund of the price. The return costs of the ordered and delivered Product(s), as well as the possible delivery of another Product, will be borne by CDCF.

The Buyer is expressly informed that CDCF is not the producer of the Products presented on the Site. The Products that CDCF sells as a distributor follow the producer's warranty regime, which CDCF undertakes to respect after the producer's agreement.

The refund or possible credit notes (including return costs) will be issued upon receipt of the Products whose non-compliance has been duly established and accepted by CDCF. The costs incurred for the return of the Products for any reason are borne by CDCF. Customized Products or accessories will not be accepted for return, exchange, or refund. No complaint can give rise to any indemnity or penalty payment by CDCF and its suppliers for any reason.